(Effective Date: November 2025)
1. Processing Time
Orders are processed within 2–4 business days (excluding weekends and holidays).
Customers will receive a confirmation email with tracking details once shipped.
2. Shipping Locations
We currently ship within the United States and Canada only.
We do not offer international shipping outside these regions.
3. Shipping Rates
Shipping costs are calculated at checkout based on location and carrier rates.
Free shipping promotions, if available, will be clearly stated on the Site.
4. Delivery Estimates
Estimated delivery times vary:
- U.S. Mainland: 3–7 business days.
- Alaska, Hawaii, and Canada: 5–10 business days.
Delays due to weather, customs, or carrier issues are beyond our control.
5. Lost or Damaged Packages
If your package arrives damaged or is lost in transit, contact us within 48 hours of delivery or expected delivery date.
We will assist you in filing a claim with the carrier.
6. Wrong Address or Delivery Failure
Customers are responsible for providing accurate shipping details.
Orders returned due to incorrect addresses may incur additional shipping fees.
7. Customs, Duties, and Taxes
Tres Jolie LLC is not responsible for customs fees or taxes applied to Canadian shipments.
All such charges are the responsibility of the recipient.
8. Contact Information
📧 [email protected]
📞 +1 (929) 618-3146
Tres Jolie LLC, 1401 21st Street, Suite R, Sacramento, CA 95811, USA
9. Legal Notice & Compliance
This policy complies with the FTC Mail Order Rule (16 CFR Part 435) and California Business & Professions Code §17538.
© 2025 Tres Jolie LLC. All Rights Reserved.
Tres Jolie LLC complies with CCPA, CPRA, ADA, and FTC transparency standards.
