(Effective Date: November 2025)
1. Overview
Thank you for shopping with Tres Jolie LLC.
We take pride in the quality of our products and aim for complete customer satisfaction.
This policy complies with California Business & Professions Code §1723 and FTC guidelines.
2. Processing Time
Orders are processed within 2–4 business days.
Once shipped, customers receive tracking information by email.
3. Eligibility for Returns or Refunds
You may request a return if:
- The product is unused, unopened, and in its original packaging.
- The request is made within 14 days of delivery.
- Proof of purchase is provided.
Tres Jolie LLC reserves the right to deny returns that do not meet these conditions.
4. Non-Returnable Items (Hygiene Policy)
For health and hygiene reasons, the following items are non-returnable and non-refundable:
- Opened or used beauty and nail products.
- Sale or promotional items.
- Gift cards or digital downloads.
This policy aligns with FDA hygiene regulations and FTC fairness standards.
5. Damaged or Incorrect Items
If your item arrives damaged or incorrect, contact us within 48 hours of delivery with photos.
We will offer a replacement or full refund at no cost.
6. Refund Type
- Full Refund: Only for defective or incorrect items.
- Store Credit / Exchange: For other approved cases.
- No Refund: For opened or used products.
Refunds are processed to the original payment method within 5–10 business days after approval.
7. Order Cancellations
Orders can be canceled within 2 hours if not yet shipped.
After shipment, standard return procedures apply.
8. Contact Information
📧 [email protected]
📞 +1 (929) 618-3146
Tres Jolie LLC, 1401 21st Street, Suite R, Sacramento, CA 95811, USA
9. Legal Notice & Copyright
This document is for informational purposes only and does not constitute legal advice.
© 2025 Tres Jolie LLC. All Rights Reserved.
Tres Jolie LLC complies with the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), Americans with Disabilities Act (ADA), and Federal Trade Commission (FTC) transparency requirements.
